Frequently Asked Questions - FAQ / Hockey Jerseys Direct

HOW DO YOU PLACE AN ORDER?
Simply click "ORDER ONLINE!" and fill out the form with your jerseys and sizing information. If you have any questions at all, or would like to place an order over the phone please call 770-704-6960 / 1-800-548-1154.

WHY BUY FROM US?
You save money by using our buying POWER - it's that easy. All team orders are drop-shipped directly from our manufacturer's warehouse. This saves your team time on those last minute orders and money by buying direct with us. We have NO MINIMUMS and never will. We understand that you may have to order a few extra jerseys down the road, so why would you order from a company that has a minimum order of 10 jerseys? This is where our buying POWER comes into play. Your team can save money while getting your jerseys fast. Our Projoy warehouse keeps a HUGE inventory of jerseys and can get orders out usually in 24-hours. We are the internet leader in hockey jerseys for you, your team and your league. We pride ourselves in our customer service standards and hope that we have met and exceeded all of your expectations. We are continuing to expand our selection of merchandise everyday to fill all of your hockey apparel needs!

WHEN ARE YO OPEN?
Our experienced and knowledgeable customer service department is available to answer any questions you may have about our products and services. They will also be happy to take your order by phone. To speak with a member of our customer service team, call 1-800-548-1154 Monday through Friday. At times, due to high call volume, you will be instructed to leave a message - we will do our best to call you back the same business day.

You can also send questions to our customer service department by e-mail at anytime - Send your e-mail inquiries to sales@projoy.net

DO YOU SELL SINGLE ITEMS?
Yes! Single and team orders welcome. We have NO MINIMUMS on and never will. We understand that you may have to order a few extra jerseys down the road, so why would you order from a company that has a minimum order of 10 jerseys? This is where our buying POWER comes into play.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Master Card, Discover. You can call us direct to place the order or online by using our secure order form.

HOW TO ORDER WITHOUT A CREDIT CARD
If you don't have a Visa, Master Card, or Discover. We will also accept money orders as an additional method of payment. Call for Details - 770.704.6960 / 1.800.548.1154 or E-mail us: sales@projoy.net

IS YOUR WEBSITE SECURE?
We take all available measures to ensure that all credit card transactions made on our website are safe and secure, by utilizing the latest methods of encryption. However, feel free to fax your order to 770-704-9606 or call 1-800-548-1154 to place your order with one our our team members.

WHAT ARE YOUR SHIPPING RATES?
For detailed chart of Shipping Charges, Zones and Rates, please click here. Shipping Fees

DO YOU MATCH PRICES?
We try our hardest to offer the highest quality hockey apparel at the best possible prices. Your continued support allows us to purchase hockey apparel in such large quantities that we can offer the lowest possible prices. If you find a lower advertised price, we will lower our price to match. If you have any questions at all, please feel free to e-mail us at sales@projoy.net or call us toll free at 1-800-548-1154.

DO YOU CHARGE SALES TAX?
In the U.S.A no taxes are added. All Projoy orders in CANADA will be charged GST / PST. State law requires that we charge applicable sales tax on orders shipped to addresses in the state of Georgia. 6% sales tax applies to all Georgia residents.

WHAT IS YOUR RETURN POLICY?
If for any reason you are not satisfied with your purchase, please return it within 30 days. A 15% Restocking Change will apply to such returns. All returns must have a Return Authorization Number. We do not accept returns on used products, special orders or customized merchandise.